Privacy Policy

Effective Date: 03/21/2025

1. Introduction

At Sparkle Pool Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data—especially when it comes to SMS and other communications.

By using our services, website, or submitting your information, you agree to the terms outlined below.

2. Information We Collect

We collect personal information that you voluntarily provide, including but not limited to:

- Full name

- Phone number

- Email address

- Service address or location

- Preferences or other information submitted through forms or interactions

This data allows us to provide and improve our services and communications with you.

3. Purpose of Data Use

We use your data to:

- Deliver and manage pool care services

- Communicate with you about service updates, appointment confirmations, and reminders

- Send marketing offers and promotional messages, including via SMS and email

- Analyze and improve our service delivery

4. Consent to Receive Communications

By submitting your contact information via our website or service forms, you give express written consent to receive communications from Sparkle Pool Care, including automated SMS messages related to services, updates, promotions, and customer support.

- Message frequency may vary

- Message and data rates may apply

- Consent is not a condition of purchase

5. Opt-Out Instructions

You can opt out of communications at any time:

- SMS: Reply “STOP” to any message to unsubscribe. You will receive a confirmation message.

- Email: Click the "Unsubscribe" link in any marketing email or contact us directly.

- Need help? Reply “HELP” or contact our support team using the details below.

6. Data Security & Retention

We implement strong security measures to protect your personal data, including encryption and secure storage systems. Your information is retained only as long as necessary to fulfill the purposes described in this policy or to meet legal requirements.

Upon request, we will delete or anonymize your personal information.

7. Sharing of Information

We do not sell your personal information. We may share it with trusted service providers solely to help deliver our services (e.g., SMS platforms, scheduling software). These providers are required to maintain strict data protection standards.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Transfers

We may transfer your information outside of your jurisdiction for processing or storage by service providers. All data transfers comply with applicable data privacy regulations.

9. Changes to This Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on our website along with the effective date. Continued use of our services indicates your acceptance of any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please reach out:

📧 Email: [email protected]

📞 Phone: +1 (833) 853-9317

🌐 Website: https://sparkle-poolcare.com/getservice